Exchanges & Returns

We're sorry to hear you're not satisfied with your order! We want to make the return process as smooth as possible for you.

30 Day Money Back Guarantee

At Solewise, we stand behind the quality of our products 100%. Not completely satisfied with your purchase? You can return your order within 30 days of receipt and get your money back, minus the return shipping costs.

Returns Policy

You can return your order within 30 days of receipt. The return shipping costs will be deducted from your refund.

Important: Solewise only ships to the Netherlands and Belgium. Returns from other countries cannot be accepted.

Follow these 3 simple steps to return your product:

Step 1: Contact Us

Send us an email at support@solewise.nl with your order number and the reason for your return. We'll guide you through the next steps.

Step 2: Send your Package

Once you receive instructions from us, please return the items to the address we provide.

Step 3: Receive your Refund

Once we have received your return in good condition, we will process the refund to your bank account within 7 working days .

Cancellation Policy

We understand that you may sometimes reconsider your purchase. **Please contact us as soon as possible by email at support@solewise.nl if you wish to cancel your order.

Received or Exchanged Wrong or Defective Items?

If you received the wrong item or the items you received are defective, please contact us by email at support@solewise.nl to discuss this further. We can return, exchange, or offer you another suitable solution.

Important Notes

To be eligible for a refund or exchange, the returned product must be in its original condition with all labels and tags attached. The product must not show any signs of use.

• We reserve the right to refuse returns if we believe the items have been used or damaged beyond our control.