Privacy Policy
Last updated: September 28, 2025
Solewise operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a seamless shopping experience (the "Services"). Solewise uses Shopify to provide you with the Services. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, make a purchase, or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and sharing of your personal information.
We ship exclusively to the Netherlands and Belgium. Deliveries to other countries are not possible.
Please read this Privacy Statement carefully. By using our Services, you acknowledge that you have read this Privacy Statement and understand how we collect, use, and share your information as described in this Privacy Statement.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that is collected anonymously or has been anonymized. We may collect or process the following categories of personal information:
• Contact information such as your name, address, billing address, shipping address, telephone number and email address.
• Financial information such as credit card, debit card and account numbers, payment card information, transaction information, payment method, payment confirmation and other payment details.
• Account information such as your username, password, security questions, preferences and settings.
• Transaction information such as the items you view, place in your cart, add to your wish list, purchase, return, exchange or cancel and your history of transactions.
• Communications with us including information you include in communications with us, for example in customer service requests.
• Device information such as information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information regarding your interactions with the Services, including how and when you use or navigate the Services.
Sources of Personal Information
We may collect personal information from the following sources:
• Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
• Providing, Modifying, and Improving the Services. We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, fulfilling your orders (to the Netherlands and Belgium only), remembering your preferences and items of interest, sending you notifications related to your account, and processing purchases, returns, exchanges, or other transactions.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying online advertisements for products or services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate, or take action against fraudulent, illegal, unsafe, or malicious activity.
• Communicating with you. We use your personal information to provide you with customer service, to be responsive, and to deliver effective services.
• Legal Reasons. We use your personal information to comply with applicable laws or respond to valid legal processes.
How We Share Personal Information
In certain circumstances, we may share your personal information with third parties for legitimate purposes in accordance with this Privacy Statement:
• With Shopify, vendors, and other third parties who perform services for us (e.g., IT management, payment processing, data analysis, customer service, cloud storage, fulfillment, and shipping to the Netherlands and Belgium).
• With business and marketing partners to provide marketing services and advertise to you.
• When you instruct or authorize us to disclose certain information to third parties.
• With our affiliated companies or otherwise within our group of companies.
• In connection with a corporate transaction such as a merger or bankruptcy, to comply with legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. For more information about how Shopify uses your personal information, please refer to the Shopify Consumer Privacy Policy.
Third Party Websites and Links
The Services may contain links to third-party websites or other online platforms. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
Security and Retention of your Information
Please note that no security measure is perfect. We recommend against communicating sensitive or confidential information over unsecured channels.
How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information:
• Right to Access/Knowledge. You may have the right to request access to personal information we hold about you.
• Right to Erasure. You may have the right to request that we erase any personal information we hold about you.
• Right to Correction. You may have the right to request that we correct any inaccurate personal information we hold about you.
• Right to Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
• Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information.
• Managing Communication Preferences. We may send you promotional emails, and you may unsubscribe at any time by using the unsubscribe option in our emails.
If you live in the UK or European Economic Area, you may also be able to exercise the following rights:
• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw that consent.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store, and process your personal information outside your country of residence. If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms.
Changes to this Privacy Statement
We may update this Privacy Statement from time to time. We will post the revised Privacy Statement on this website, update the "Last Updated" date, and provide notice as required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Statement, or if you wish to exercise any of your rights, please call or email us at support@solewise.nl . For the purposes of applicable data protection laws, we are the controller of your personal information.